Refund & Cancellation Policy
This policy explains how to cancel your AutoSAM subscription and under what circumstances refunds are available.
1. Cancellation Process
You can cancel your AutoSAM subscription at any time through self-service in your account billing settings. No phone call, email, or support ticket is required. To cancel:
1. Log in to your AutoSAM account
2. Navigate to Settings → Billing
3. Click Cancel Subscription
4. Confirm the cancellation
Upon cancellation, your subscription remains active until the end of your current billing period. You will not be charged again after cancellation takes effect.
2. Prorated vs. Non-Prorated Scenarios
Monthly plans: Cancellations on monthly plans are non-prorated. You retain access until the end of your current billing cycle, and no partial-month refund is issued.
Annual plans: If you cancel an annual plan within the first 30 days, you are eligible for a prorated refund for the unused portion of your subscription (see Section 3). After 30 days, annual subscriptions are non-refundable.
Plan downgrades: If you downgrade to a lower-tier plan, the change takes effect at the start of your next billing cycle. No prorated credit is issued for the current cycle.
3. Refund Eligibility
AutoSAM offers a 30-day refund window from the date of your initial purchase or annual renewal. To be eligible for a refund:
• The refund request must be submitted within 30 days of the charge
• The request must be for a first-time subscription or annual renewal
• The account must not have been previously refunded
Approved refunds are processed within 5–10 business days and returned to the original payment method via Stripe.
4. Exceptions
Refunds are not available in the following circumstances:
• Monthly subscription charges after the billing cycle has started
• Annual subscriptions after the 30-day refund window has passed
• Accounts terminated for violation of the Terms of Service or Acceptable Use Policy
• Charges incurred from add-ons, overages, or one-time fees (unless defective)
• Promotional or discounted plans explicitly marked as non-refundable
5. How to Request a Refund
To request a refund, contact us at hello@autosam.io with the following information:
• Your account email address
• The date of the charge
• The reason for the refund request
Our team will review your request and respond within 2 business days. If approved, the refund will be processed to your original payment method.
6. Chargebacks and Payment Disputes
If you believe a charge is incorrect, we encourage you to contact AutoSAM first at hello@autosam.io before initiating a chargeback or dispute through your bank or credit card provider. In most cases, we can resolve billing issues faster and more favorably than a formal dispute process.
If a chargeback is filed, Stripe (our payment processor) will handle the dispute according to the applicable card network rules. During the dispute process, access to your AutoSAM account may be suspended until the dispute is resolved. GovCertix LLC reserves the right to recover any fees, costs, or penalties incurred as a result of a chargeback that is determined to be invalid or fraudulent.
7. Changes to This Policy
GovCertix LLC may update this Refund & Cancellation Policy at any time. We will notify users of material changes by posting the updated policy on our website. Continued use of AutoSAM after changes are posted constitutes acceptance of the revised policy.
Last updated: March 21, 2026. Questions about refunds or cancellations? Contact us at hello@autosam.io.